At American Leather House, we understand that plans can change. We’ve made our cancellation process simple and transparent to ensure everyone has a smooth experience for all customers.

1. Cancelling Your Order

  • You can cancel your order only if you do it within 24 hours of placing it.

Important: If we have already started processing or dispatched, we cannot cancel it.

2. How to Request a Cancellation

If you need to cancel, contact us right away:

  • Email: sales@americanleatherhouse.com
  • In your email, please include:
    1. Your order number.
    2. Your full name.
    3. The reason you are canceling.

3. Refund for Canceled Orders

  • If we approve your request to cancel before your order ships, we will give you a full refund to your original payment method.
  • If your order has already shipped, you cannot cancel it. You must wait for it to be delivered, then follow our Returns and Refunds rules to send it back.

4. Custom or Personalized Orders

Custom or personalized orders cannot be canceled once we start production, as these are made specifically to your request.

5. Delayed or Out-of-Stock Orders

In the rare case that an order is delayed or out of stock, our team will contact you right away. You may then choose to:

  • Wait for restock
  • Select an alternative product
  • Get all your money back. (full refund)

Customer Support

  • You can get support from Monday to Saturday, between 9 AM and 9 PM (Eastern Time).
  • If you have any questions about when your order will arrive, please send an email to: sales@americanleatherhouse.com.
  • American Leather House is focused on making sure your order gets to you quickly, safely, and without any trouble. We want your delivery to be fast, reliable, and easy.